Every Charger.
Multiple CMSs.
In Parallel.
RIOD Charger360 connects each deployed charger to multiple CSMS platforms at the same time. Route drivers, switch backends, support any CSMS driver app. All from one central place, without touching a single charger in the field.
The Risk
Single-CSMS Dependency Is a
Business Continuity Risk
A charger tied to one backend is exposed to every problem that backend has. Four common patterns break large deployments:
Backend Downtime
When a CSMS goes down, chargers may stop accepting sessions, reject authorisations, or lose transaction visibility.
Commercial Terms Change
A CSMS provider raises prices, restricts features, or bundles unwanted modules. And you can't switch without touching every charger.
Feature Gaps
The CSMS lacks a specific capability your customer or fleet needs, and adding it requires vendor roadmap coordination.
Multi-Customer Complexity
Different customers or sites prefer different backends, but the charger firmware is locked to one endpoint.
Any CMS App. Same Charger.
Every CSMS has its own driver app. Today, a driver who has CSMS A's app cannot charge at a charger locked to CSMS B. That's a customer walked away.
Because Charger360 connects each charger to multiple CSMS platforms in parallel, any of the connected CSMS apps can start a session at that charger. Wider addressable driver base per charger. And if one app goes down, drivers on the others keep charging.
One charger = one CMS = one driver app.
- • Drivers need the right app or they leave
- • Fragmented customer experience
- • App-side outage means no sessions
One charger = many connected CMSs = many apps.
- • Any connected CMS's app charges here
- • Larger addressable driver base
- • One CMS app down, others keep working
Six Capabilities That Make
CSMS Switching Safe
Charger360 doesn't just reroute traffic. It does it with the safeguards a production charger network needs.
Multi-CMS Connectivity
Connect each charger to multiple CSMS platforms in parallel. Standing configuration, no last-minute setup, no vendor lock-in.
Remote Backend Switching
Authorised operators switch charger routing from the Charger360 dashboard. No site visits, no firmware reflashes.
Failover Across Any Connected CMS
Reroute chargers to any of the other connected CSMS platforms when one becomes unavailable, per site or per customer.
Rollback Support
Every switch is reversible. Roll chargers back to the previous backend with a single authorised action.
Switching Audit Logs
Every routing change is stamped with actor, timestamp, previous and new backend, and reason code.
Transaction-Safe Switching
In-flight sessions are handled deliberately. Completed on the current backend before rerouting new sessions.
CSMS Provider Change or Downtime
Two of the most common CSMS incidents. A provider change and a sudden outage. Charger360 handles both without a truck roll.
Provider Change
- Manual reconfiguration per charger
- Downtime risk across affected sites
- Field coordination with electricians
- Weeks of migration effort
CMS Downtime
- Chargers stop operating or lose visibility
- No fast recovery path
- Revenue loss during outage
- SLA breaches with customers
Provider Change
- Authorised operator switches routing remotely
- Site-wise or customer-wise rollout supported
- In-flight sessions completed safely
- Rollback available if issues surface
CMS Downtime
- Reroute affected chargers to any other connected CSMS
- Continue accepting sessions during outage
- Every routing change is audit-logged
- Restore original routing once the CSMS is back
Build a CSMS-Flexible
Charger Network
Available for OEMs, installers, CPOs, fleets, and enterprise charging networks.