From Charger Fault to
Service Resolution
RIOD Charger360 turns charger maintenance into a structured workflow. Faults are detected, diagnosed, ticketed, assigned, tracked, resolved, and archived. Every step recorded against the charger.
Workflow
Seven Steps From Detection to History
Every fault follows the same path. From the moment it's detected to the moment it becomes part of the charger's permanent record.
Fault Detected
Charger360 monitors charger telemetry and OCPP error codes continuously. A fault is flagged the moment it appears.
Diagnosis Generated
The system classifies the fault, suggests likely causes based on history, and points the technician toward the right action.
Service Ticket Created
A ticket is auto-created with fault severity, charger context, site details, and a suggested resolution path.
Technician Assigned
The right technician is picked based on location, availability, skill match, and current workload.
SLA Tracked
Every ticket is measured against SLA targets. Escalation triggers fire automatically when thresholds are breached.
Issue Resolved
Resolution notes and site-visit outcomes are captured against the charger. Ticket closes cleanly.
Maintenance History Updated
Every action becomes part of the charger's permanent history. Supporting audits, warranty claims, and predictive planning.
Detect and Understand Charger
Faults Faster
Structured fault visibility so your ops team spends less time guessing and more time fixing.
Charger Health Monitoring
Continuous telemetry from every charger. Connectivity, power, temperature, and connector state.
Fault Code Tracking
OCPP status notifications and error codes captured and normalised across charger models and firmware.
Error Classification
Faults grouped by category. Power, communication, RCD, connector, thermal. For faster triage.
Root-Cause Suggestions
Pattern-based guidance points technicians to the most likely cause based on similar prior faults.
Remote Troubleshooting Steps
Guided steps let ops teams attempt remote recovery before dispatching a technician.
Repeated Fault Detection
Flag chargers that keep faulting on the same code. A leading indicator of a hardware problem.
Charger History View
Every fault, ticket, technician visit, and resolution stays attached to the charger record.
Alert Escalation
Severity-based routing sends critical faults to on-call teams and quiet ones to the standard queue.
Reactive Maintenance,
Restructured
Every fault becomes a ticket. Every ticket has an owner, a severity, a deadline, and a resolution history. Nothing gets lost between an alert and a fix.
- Auto-created service tickets
- Technician assignment
- SLA tracking
- Fault severity tagging
- Site visit history
- Resolution notes
- Escalation workflows
- Maintenance records
Automate Charger Service Operations
Available for OEMs, installers, CPOs, fleets, and enterprise charging networks.