EVSE Operations Suite
Three-tier operations platform. Observe your network, operate it efficiently, and optimise it with AI.
One Platform.
Three Tiers of Control.
The EVSE Operations Suite is RIOD's end-to-end platform for running a charging network. It is structured in three tiers: Observe gives you live visibility, Operate turns visibility into action and SLA management, and Operate Plus adds AI-powered intelligence for predictive maintenance and advanced analytics.
Each tier builds on the previous one. Start with Observe and add Operate and Operate Plus as your network grows and your operations mature.
Platform Tiers
From Visibility to Intelligence
EVSE Observe
Live operational visibility
Real-time charger status, session tracking, failure detection, and multi-site dashboards. See everything before issues reach your users.
- Real-time charger status, session tracking, and error diagnostics
- Continuous failure detection across all chargers
- Live dashboards with configurable alerts
- Multi-site visibility from a single view
EVSE Operate
Managed operations and SLA
Automated fault-to-ticket workflows, self-recovery attempts, SLA tracking, and remote charger control for your operations team.
- Automated service ticket creation from fault events
- Self-recovery attempts before escalating to technicians
- SLA tracking and maintenance workflow management
- Remote start, stop, configuration, and firmware updates
EVSE Operate Plus
AI-powered intelligence modules
Predictive fault engine, auto-RCA, smart ticket prioritisation, and eight advanced analytics modules that layer on top of Operate.
- Predictive Fault Engine and Auto-RCA
- Smart Ticket Intelligence by severity and SLA
- Maintenance Optimizer and Downtime Cost Analyzer
- Vision AI for idle blocking and overstay detection
EVSE Observe
Live Operational View
The base layer that gives operators continuous visibility into charger health and performance. See everything happening across your network before issues impact users.
- Real-time charger status, session tracking, and error diagnostics
- Continuous monitoring and failure detection across all chargers
- Live operational dashboards with configurable alerts
- Multi-site visibility from a single pane of glass
EVSE Operate
Managed Charger Operations
The core operations layer that turns charger data into service tickets, maintenance actions, and SLA management. Self-recovery is attempted automatically; if it fails, a ticket is created for the operations team.
- Automated service ticket creation from fault events
- Self-recovery attempts before escalating to technicians
- SLA tracking and maintenance workflow management
- Remote start/stop, configuration, and firmware updates
EVSE Operate Plus
Advanced Intelligence Modules
AI and analytics modules that layer on top of Operate. Each module addresses a specific operational challenge and can be deployed independently as your network grows.
- Predictive Fault Engine: predict failures before they occur
- Auto-RCA Engine: automatic root cause and next best action
- Smart Ticket Intelligence: auto-prioritise by severity and SLA
- Idle Blocking and Overstay Detection via Vision AI
Operate Plus
Eight Intelligence Modules
Each module addresses a specific operational challenge. Deploy the ones relevant to your network size and complexity.
Predictive Fault Engine
Predict component failures before they cause downtime, using charger telemetry patterns and usage history.
Auto-RCA Engine
Automatic root cause analysis on every fault, with next-best-action recommendations for the ops team.
Smart Ticket Intelligence
Auto-prioritise tickets by fault severity, SLA risk, and business impact so the right issues get fixed first.
Maintenance Optimizer
Schedule preventive maintenance based on usage cycles and degradation trends before failures occur.
Downtime Cost Analyzer
Quantify revenue loss and SLA penalties from every downtime event to drive accountability.
Technician Efficiency Tracker
Measure field team performance with resolution time analytics and workload balancing.
Idle Blocking Detection
Vision AI detects ICE vehicles or idle EVs occupying charging bays and triggers enforcement actions.
EVSE Diagnostic Tool
Field technician app for on-site charger diagnostics, testing, logging, and reporting.
Ready to take control of
your charger network?
Talk to our team about deploying the EVSE Operations Suite for your charging network.