Privacy Policy

1. Introduction

RnD Square Pvt. Ltd. ("RIOD", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website riod.energy, use our EV charging products, mobile applications, energy management platforms, or engage with any of our services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, phone number, and postal address when you create an account, submit a contact form, or place an order
• Billing and payment information processed through secure third-party payment gateways
• Company name and designation for business inquiries and partnerships
• Vehicle information (make, model) when using our EV charging services

2.2 Usage and Device Data

We automatically collect:

• EV charging session data including start/stop times, energy consumed, and charger location
• Device information such as browser type, operating system, and IP address
• Website usage data through cookies and analytics tools (pages visited, time spent, referral sources)
• Energy consumption and monitoring data from our energy management platforms

2.3 OCPP and Charger Data

Our EV chargers communicate via the Open Charge Point Protocol (OCPP). Data transmitted includes charger status, error codes, firmware versions, session logs, and metering values. This data is used solely for charger operations, diagnostics, and service improvement.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our Services
• Process transactions, manage your account, and send billing communications
• Monitor and optimize EV charger performance, uptime, and energy delivery
• Provide customer support and respond to inquiries
• Send product updates, service notifications, and marketing communications (with your consent)
• Improve our products through aggregated usage analytics and charger intelligence
• Comply with legal obligations and enforce our terms of service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Service providers: Third-party vendors who assist with payment processing, cloud hosting, analytics, and customer support
• Charge Point Operators (CPOs): If you use a charger managed by a third-party CPO through our platform, we share session data necessary for billing and operations
• Business partners: With your consent, for co-branded services or joint offerings
• Legal requirements: When required by law, regulation, or legal process

5. Data Security

We implement industry-standard security measures including TLS encryption for data in transit, encrypted storage for sensitive data, role-based access controls, and regular security audits. Our OCPP communications use secure WebSocket connections with certificate-based authentication where supported.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide Services. Charging session data is retained for billing reconciliation and regulatory compliance. You may request deletion of your account and associated data at any time by contacting us.

7. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our website.

8. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Withdraw consent for marketing communications
• Request a copy of your data in a portable format

To exercise any of these rights, please contact us at hello@riod.in.

9. Third-Party Links

Our Services may contain links to third-party websites and services (including payment gateways and social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies independently.

10. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our Services after changes constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: