EV Charging Operations

Running a network day to day: support, automation, customers and money. The work that starts after the chargers are installed and never stops.

Operations

EV Charging Operations Management

What running a charging network actually consists of, where cost concentrates, response targets that are achievable, and when to build a team against outsourcing.

Support automation

Voice Agent for EV Charging Support

What a voice agent resolves on a charging support line, what it hands to a person, how callers are authenticated, the languages it covers, and how it integrates with your charging platform.

Channel

EV Charging on WhatsApp

Find a charger, start and stop a session, check status and pay, inside a WhatsApp conversation. Plus what a site technician can do in the same channel.

Operations automation

Automated Ticketing for Charging Operations

Creating tickets from telemetry rather than complaints, grouping ten tickets that are one outage, triaging into charger, supply, installation and vehicle, and what must stay human.

Customer management

CRM for EV Charging Operators

Why generic CRM fits charging badly, the four customer types that behave nothing alike, what must be linked, and churn signals visible in charging data.

Growth

EV Charger CRM for Drivers and Hosts

Turning a first charging session into a habit, and a signed site host into one who renews. The funnel, the offers that bring a driver back, and what the software has to hold.

Asset control

EV Charging Asset Management

What you own, where it is and what condition it is in. The asset record, maintenance history as a pattern, spares sized against a real failure rate, and end of life.

Mixed fleets

Multi-Vendor Charger Knowledgebase

Running five brands of charger without knowing how any of them work. What differs operationally between vendors, fault codes that mean different things, and what to standardise.

Payment

EV Charger Payment Kiosk

Paying at the site without an app: one kiosk against a terminal per bay, UPI and card in India, pre-authorisation when the amount is unknown, offline behaviour and receipts.

Answering the people using the site

Operations is not only what the hardware reports. It is also the driver at the charger at 2am, and the host asking where their payout went.

AI agent for EV charging support

Answers drivers and site hosts on voice and WhatsApp, reads the charger state from your CMS, and raises a ticket when a person is needed.

AI agent for EV sales and marketing

Captures and qualifies leads, recommends what fits the car and the supply, takes the order and tracks the warranty.

Moving the platform to OCPP 2.0.1

A 2.0.1 charger cannot connect to a 1.6J-only backend, so the platform moves first.

CMS migration

A dual-stack gateway so 1.6J and 2.0.1 chargers run on one platform, with a certificate authority behind it.

Charger migration

Hardware readiness, firmware and the field rollout for the units already on the street.