Running a network day to day: support, automation, customers and money. The work that starts after the chargers are installed and never stops.
What running a charging network actually consists of, where cost concentrates, response targets that are achievable, and when to build a team against outsourcing.
What a voice agent resolves on a charging support line, what it hands to a person, how callers are authenticated, the languages it covers, and how it integrates with your charging platform.
Find a charger, start and stop a session, check status and pay, inside a WhatsApp conversation. Plus what a site technician can do in the same channel.
Creating tickets from telemetry rather than complaints, grouping ten tickets that are one outage, triaging into charger, supply, installation and vehicle, and what must stay human.
Why generic CRM fits charging badly, the four customer types that behave nothing alike, what must be linked, and churn signals visible in charging data.
Turning a first charging session into a habit, and a signed site host into one who renews. The funnel, the offers that bring a driver back, and what the software has to hold.
What you own, where it is and what condition it is in. The asset record, maintenance history as a pattern, spares sized against a real failure rate, and end of life.
Running five brands of charger without knowing how any of them work. What differs operationally between vendors, fault codes that mean different things, and what to standardise.
Paying at the site without an app: one kiosk against a terminal per bay, UPI and card in India, pre-authorisation when the amount is unknown, offline behaviour and receipts.
