Eight levels of charging autonomy
The Charging Brain
Every platform is sold on what it has. That is the wrong question. The one that decides what a network costs to run is how much of it still lands on you.
Most of the industry sells Level 2.
Brain
Everything on you
Unmanaged
Chargers in the ground and nothing above them. You find out a unit is down when a driver calls, then you drive out to look.
Still on you Everything.
- Hardware and enclosure
- Power stage and connectors
- Metering
- Supply and distribution
- Bays and civils
Where the levels come from
You cannot buy Level 5. You can only arrive at it.
Each level is reachable only because of what sits underneath it. You cannot report faults the hardware was never built to notice, so Level 3 starts in the enclosure and the firmware. You cannot predict from history you do not hold, so Level 5 needs your own data. You cannot aim an offer at one driver if the sessions and the customers live in different systems.
Which is why we build the full depth rather than assembling somebody else's: the hardware and the site, the firmware on the control card, Charger360, the voice agent, the CRM, the prediction, and the roaming out to everybody else. Built apart, the gaps between them become what your network costs to run.
Which level are you at?
- Did you hear about your last outage from a driver?Level 2 or below
- Does the ticket exist before the phone rings?Level 3
- Is your support line answered at two in the morning?Level 4
- Do you know which unit fails next, and what to carry?Level 5
- Do you know your repeat rate, by site?Level 6
- Does the next site pick itself?Level 7