Technology Partner for Charge Point Operators

Find out what you are actually losing

A network audit compares session success against reported uptime and explains the gap, establishes the real firmware version distribution, and finds the faults recurring because nobody recorded a root cause. It runs against whatever hardware and platform you use.

Reduce the visits

On a dispersed network, travel dominates service cost. Remote diagnosis that identifies the failing layer, before anyone is dispatched, changes both cost per incident and first-time fix rate. That requires diagnostic depth rather than fault notification.

Keep your options open

A routing layer between chargers and backends lets you change platform without reconfiguring every unit, run different backends across an estate, and migrate in waves with immediate rollback. It is the single measure that most reduces platform lock-in.

Operate a mixed fleet as one thing

Multiple brands means multiple error taxonomies, configuration behaviours and update mechanisms, all within the protocol. Normalising them into one internal vocabulary is what makes fleet-level diagnosis possible.

Close the revenue gap

Reconciling charger records against platform records against settlement finds sessions that delivered energy and produced no payment. Most networks compare two of the three, which misses exactly the case that matters.

The technical department you do not have to build

A charge point operator needs an engineering and operations capability long before it can justify hiring one. That is the gap we fill.

1. 1

   Operations suite

   Monitoring, fault detection raised from telemetry rather than from complaints, dispatch, and the reporting a network actually runs on.

2. 2

   Ticketing centre

   Tickets created from the chargers themselves, grouped so that ten reports of one site outage are one incident rather than ten.

3. 3

   AI voice agent

   Support answered immediately and out of hours. The common cases resolved on the call, the rest escalated with the charger, the session and the history already attached.

4. 4

   Payments

   Collection, reconciliation across sessions and settlements, and invoicing including GST.

5. 5

   Station management

   The physical site: availability, power failure detection, tamper and cable security. Everything that stops a bay earning without being a charger fault.

Taken together that is a technical department, available as a capability rather than as a hiring plan. Most operators reach the point of needing one about a year before they can justify building it.